Incident Investigation
This course provides an overview of an effective Incident Investigation methodology and its benefits. Systematic step-by-step investigation process starting with setting up of a team, collecting information, identifying all causes, determining root cause, devising correcting/preventive actions with communication and follow-up can avoid recurrence of the incident.
| FEATURES |
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- The incident investigation policy
- Purpose and benefits of incident investigation
- Training pbjectives
- Definitions
- The incident investigation team
- Investigation tools
- The investigation process
- Collecting Information
- Identifying all possible causes
- Determining the root cause
- Corrective and preventive actions
- Communicating findings - incident reporting
- Follow-up
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| INCLUDES |
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| Incident Investigation |
30 minutes
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